FAQ – FTP
- How do I upload files through FTP when my domain is under propagation?
- How long will it take for my uploaded html/images to appear on the web?
- My password is being rejected. What should I do?
- What are the settings I need to use for FTP connection?
- What directory should I upload my web files?
A – You can still upload files through FTP when your domain is under propagation. You need to use the server IP address instead of ftp.yourdomain.co.za. Configuration when domain under propagation:
HOST NAME: ftp.yourdomain.co.za or 18.104.22.168 (Can be found in your welcome email)
USER ID: username (Can be found in your welcome email)
PASSWORD: your hosting domain password
After you login to your FTP account, make sure that you upload your html, images and scripts etc into your public_html or www directory.
A – All Frontpage or FTP upload/publishing are INSTANT. Thus you should see your changes on web immediately. You may need to press Ctrl + Refresh for bypassing your browser’s cache to view your changes.
A – The most common problem when your password is rejected is that you are either:
- Using the wrong password
- Using and old password
- Using a password with invalid characters.
- Using an incorrect username
A – Before connection you need to configure your FTP Client Software with following properties:
FTP Host Name: Your hostname is ftp.yourdomain.co.za or 22.214.171.124
User ID: Your User ID found in your welcome Email.
Password: Your password found in your Welcome Email.
A – You need to upload your html files in the public_html directory. This is the only directory in your web server that is viewable in the internet. You already have an index.html page (with a BlueSeam Under Construction Image) in your public_html Directory as a place holder. Please replace it with your own “index.html”, “index.htm” or “index.php” page.