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dothehosting.com - Knowledge base

How Do I Cancel My Account? How do I change my payment term from a monthly to an annual billing cycle? How do I update my billing email with you? My account is suspended what now?

Q	How Do I Cancel My Account?
A	To cancel your account you can log a ticket through our support system at http://billing.dothehosting.com/whmcs. Note: No refunds will be given if you request cancellation after 30 days of signing up.
Q	How do I change my payment term from a monthly to an annual billing cycle?
A	Monthly based accounts can be changed by settling the outstanding amount. You can log a support ticket requesting the change at http://www.dotheosting.com/contact.htm.
Q	How do I update my billing email with you?
A	You can log a support ticket requesting the change at http://www.dothehosting.com/contact.htm.
Q	My account is suspended what now?
A	The most likely reason for this is due to non-payment. Please ensure any outstanding amounts are settled with DOTHEHOSTING.COM. If for any reason you suspect that your account has been incorrectly suspended, please log a ticket with support at http://www.dothehosting.com/contact.htm.