Support Questions 10.10.2011 Comments Off on Emails

FAQ – Email

Q – How do I configure ‘Microsoft Outlook’ to send and receive my mail?

A –

  1. In Outlook, click ‘Tools’ -> ‘Email Accounts’.
  2. Select ‘Add a new email account’ and then click ‘Next’.
  3. Select ‘POP3’ and then click ‘Next’.
  4. Enter your email information:Your Name: Your name
    Email Address: The email address the messages will be sent from.
    Incoming Mail server (POP3):
    Outgoing Mail server (SMTP):
    User Name: The FULL email address the message will be sent from.
    Password: The password that you used when creating the email address.

  5. Click on ‘More Settings’ and Select the ‘Outgoing Server Tab’. Check ‘My outgoing server (SMTP) requires authentication’. Select ‘Use same settings as my incoming mail server’.
  6. Click ‘Ok’ -> ‘Next’ -> ‘Finish’.

Q – How do I configure ‘Outlook Express’ or ‘Microsoft Outlook 2000’ to send and receive my mail?

A –

  1. In Outlook Express, go to the ‘Tools’ menu. Click on ‘Accounts’
  2. A box will appear. Click ‘Add’ and select ‘Mail’.
  3. Enter your name as you want it to appear on your emails and click ‘Next’.
  4. Put in the email address that you created and then click ‘Next’.
  5. Server type is ‘POP3’ and incoming and outgoing mail servers are (where is your domain name and extension such as Click on ‘Next’.
  6. Next, enter your email address for the Account Name. Enter the password you set for this account.
    Note: Do NOT check the box ‘Log on using Secure Password Authentication’.
  7. Click ‘Next’ and then click ‘Finish’. After you click ‘Finish’, you should see the following window.
    If not, go to the ‘Tools’ menu, and click on ‘Accounts’. After clicking ‘Accounts’ the window will appear. In this window, click on your domain until it is highlighted, then click on ‘Properties’.
  8. When the next screen appears, click on the ‘Servers’ tab. Under Outgoing Mail Server, check the box next to ‘My server requires authentication’. Click ‘Ok’.
    Note: You MUST do this step so you can send mail from your domain.

Q – Do you scan email for viruses?

A – Yes, all our hosting plans include incoming email virus scanning. Since we cannot guarantee that our software will catch every possible virus or worm that might be sent to you, you should take your own precautions and run your own virus detection software on your own computer as well. You can obtain such software from the following sites:

McAfee –
Norton Antivirus – you login into your webmail, you are presented with three options, NeoMail, Horde & SquirrelMail. Some clients do not like to have to always select an email client. To go directly to the email client that you prefer, use one of the following links:

Please note: If you are behind a corporate firewall, you might not be able to access these links.
Use instead.

Q – How can I enable webmail for an account?

A – All e-mail accounts created from the “Add/Remove accounts” section of your Mail Menu have webmail access. There is nothing you need to do to enable it.

You can access your webmail using the following URL:

Q – Is there any way to change my email password myself?

A – Yes, you can change your email password from within your webmail. You can login to your webmail at After you have logged into your webmail you can then change your password.

Q – Sending email takes a long time and then fails, why?

A – If, whenever you try to send email from a program on your computer like Outlook or Eudora, it takes a long time to authenticate and then fails. The reason is most likely because your attempt to relay has been blocked by your Internet Service Provider (dialup modem, DSL, cable, broadband).

More and more ISPs do not allow their customers to use outgoing mailservers (smtp servers) other than their own, and enforce their customers by blocking access to any remote servers on smtp Port 25.

The solution to this problem is to contact your ISP and ask them what Outgoing Mailserver (SMTP) they want you to put into your mail programs settings.

Another possible cause is that you have a personal firewall running on your computer like Norton Anti-Virus, Black Ice Defender, or Zone Alarm that is not allowing this type of activity. The solution in that case is to either turn off that software, or configure it to allow you to relay mail.

If you are still having problems in sending email then please log a ticket at

Q – If you are having problems with your email accounts, please read this troubleshooting guide?

A – Most of the email problems are related to improper configuration of email accounts either in Email clients or in cPanel.

If you have any problems sending or receiving emails, please check following things below before logging a support ticket.

1. To send/receive emails Your domain should be fully propagated to our servers.

2. Check if you are using the correct user name and password.

3. Make sure that the Email account has enough disk space to send and receive emails

4. Check if the domain on which you are having email issues hasn’t exceeded the allocated Disk Quota.

5. Check your email configuration. Below are the common settings for sending and receiving mai through outlook:

Display Name: Your Name
Email Address:
Incoming Mail Server Type: POP3
Incoming Mail Server:
Outgoing Mail Server:
Account Name:
Password: E-mail account’s password

6. Make sure that you have enabled the “My Server Requires Authentication” checkbox in the Email properties >> Server options. You won’t be able to send emails if it is disabled.

7. If you are getting “SMTP server not responding” errors while sending emails it might be because many ISP’s block SMTP server port 25 due to spamming issues. In these instances, when you try to send mail via your hosting account SMTP server ( you will get a timeout or ‘No response’ Error.

We suggest that you call your ISP and try with your ISP’s SMTP server instead of your

8. Check if you can login to webmail ( and send and receive emails.

If you have checked all the above suggestions and you are still not able to resolve your problem the please log a ticket at your domain logins and email account that you are having problems with.

We appreciate you checking the above suggestions before logging a support ticket.

Q – Someone is sending spam or viruses that appears to come “from” an address at my domain.

A – This type of abuse happens frequently to many domain name owners, since spammers rarely use their own domain names in SPAM and viruses, they select addresses randomly from other people’s address books.

Sometimes spammers just make up return addresses to put in their spam and it is a coincidence that this time they chose one that happens to belong to you. Sending an email that appears to have come FROM someone who did not send it is known as “forging email”.

Anyone with Outlook or any other email program, can forge whatever address they want in the FROM field of an email, regardless of whether they own the domain name in the address, or whether they have permission to use it and whether the domain name even exists or is valid. There is nothing that the rightful owner of a domain name can do to stop people from sending out emails with an address in the FROM field using someone else’s domain name.

The most annoying part of having someone forge your email address in the FROM field of their outgoing SPAM is that “nondelivery” and other “bounce notifications” will be returned to you because the undeliverable messages appear to come FROM your address.

There is also nothing that a webhost can do to stop or prevent spammers or virus mails from wrongfully claiming that your email address came FROM or was the sender of a piece of spam or email virus.

The most you can probably do about this is to just delete virus mails and the bounce messages that may be coming to you as the purported sender.

We also suggest you do not use catch-all email which usually attracks more spam and undelivered emails.

Q – What e-mail software is the best for retrieving mail from my e-mail accounts?

A – You will need an e-mail client that supports POP3 e-mail. The most widely used programs are Microsoft Outlook, Outlook Express and Netscape Mail. You can use either one of them, depending on what browser you are using. Or you can choose from hundreds of other programs also available.

Q – What is the correct URL to login to webmail?

A – You can either login via your control panel, or by visiting
You can also use:

The username would be the FULL e-mail address for that account, and the password would be the password established for that e-mail account when you created it.

Q – What is the default e-mail address for?

A – The email address with the username the same as your hosting account, is also known as the “catch-all” e-mail address. In other words, if you have no e-mail accounts setup, this will catch every e-mail sent to for your retrieval. This will still work even when other accounts are created, which is especially useful if people incorrectly spell the first half of the e-mail address wrong, since you will still get that ‘sometimes-important’ e-mail. This is the one e-mail account that is setup with your e-mail software with the username only (all other accounts use as the username in their mail software.) This is also the only webmail account that you have “instant” access to within your control panel without having to login first.

Q – Where can I setup new e-mail accounts?

A – New e-mail accounts can be setup in your control panel by clicking on “Mail” icon –> “Add/Remove accounts”

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